Terms & Conditions

Agreement to Terms of Use

Prices quoted are in Singapore Dollars (SGD) and are inclusive of prevailing government taxes.
Kindly inform us of any allergies or special dietary requirements when placing your order.
Please review your orders for accuracy before checkout. No changes can be made once orders have been placed.
To order online, registered customers must first log in by keying in their email address and password.
Mode of payment is strictly by credit or debit cards only.
Not valid with membership, credit card and promotional programs, benefits and discounts.
Golden Circle point accrual is valid. Please provide membership number.
Product images shown are for illustration purposes only. Actual product may vary.
For more information, please call Dining Reservations at (65) 6831 4374 or email j65@hoteljen.com.
Privacy Policy

Delivery

Delivery Fee of $15 is applicable for island wide except Sentosa which will incur $25.
For every order of minimum $120, delivery is FREE island wide except Sentosa.
For all self-pickup of orders with minimum spending of $120, will receive National Day Cupcakes (4 pcs) FREE.
Offer valid from 1-31 August.
All orders must be at least 24 hours in advance except national day offer order.
All prices are inclusive of GST.
For orders email j65@hoteljen.com or call (65) 90300761

Takeaway

All takeaway set meals must be ordered at least 24 hours in advance except national day offer order.
All festive roast items and festive goodies must be ordered at least 24 hours in advance except crab orders.
Self pick-up hours are from 11am to 10pm.
All orders can be collected from the Hotel Jen Tanglin lobby driveway.

Refund/Cancellation Policy

Payment will not be refunded or exchanged for cash. Any un-used value will be forfeited.
Should there be any ordered items(s) which are not available, the hotel shall contact the customer to offer alternatives. Customer can choose to either:
1. Accept alternative item suggested by hotel, or
2. Cancelling the order and receive full refund

Golden Circle (GC) Award Points

Golden Circle Award Points accrual is valid for items purchased except stated otherwise. Please provide GC membership number upon check out. Not a member?
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Name presented on credit card payment must match with GC membership details in order to earn GC Award Points.
Selected Vouchers purchase are eligible for earning GC Award Points. Kindly contact us to check the eligibility for earning GC Award Points upon voucher redemption.
The delivery fee is not eligible for earning GC Award Points.
Tax charges such as government tax is not eligible for earning GC Award Points.