Terms & Conditions

Agreement to Terms of Use

  • Prices quoted are in Singapore Dollars (SGD) and are inclusive of prevailing government taxes.
  • Kindly inform us of any allergies or special dietary requirements when placing your order.
  • Please review your orders for accuracy before checkout. No changes can be made once orders have been placed.
  • To order online, registered customers must first log in by keying in their email address and password.
  • Mode of payment is strictly by credit or debit cards only.
  • Not valid with membership, credit card and promotional programs, benefits and discounts.
  • Golden Circle point accrual is valid. Please provide membership number.
  • Product images shown are for illustration purposes only. Actual product may vary.
  • For more information, please call Dining Reservations at (65) 6831 4374 or email j65@hoteljen.com.
  • Privacy Policy

Delivery

  • All festive takeaway set meals must be ordered at least 24 hours in advance except crab orders.
  • All festive roast items and festive goodies must be ordered at least 24 hours in advance except crab orders.
  • Delivery hours are from 11am to 10pm.
  • Delivery fee is SGD15nett per location in Singapore. Complimentary delivery for orders above SGD150nett in a single transaction to one destination.

Takeaway

  • All takeaway set meals must be ordered at least 24 hours in advance except crab orders.
  • All festive roast items and festive goodies must be ordered at least 24 hours in advance except crab orders.
  • Self pick-up hours are from 11am to 10pm.
  • All orders can be collected from the Hotel Jen Tanglin lobby driveway.

Refund/Cancellation Policy

  • Payment will not be refunded or exchanged for cash. Any un-used value will be forfeited.
  • Should there be any ordered items(s) which are not available, the hotel shall contact the customer to offer alternatives. Customer can choose to either:
    1. Accept alternative item suggested by hotel, or
    2. Cancelling the order and receive full refund

Golden Circle (GC) Award Points

  • Golden Circle Award Points accrual is valid for items purchased except stated otherwise. Please provide GC membership number upon check out. Not a member?
    Join now
  • Name presented on credit card payment must match with GC membership details in order to earn GC Award Points.
  • Selected Vouchers purchase are eligible for earning GC Award Points. Kindly contact us to check the eligibility for earning GC Award Points upon voucher redemption.
  • The delivery fee is not eligible for earning GC Award Points.
  • Tax charges such as government tax is not eligible for earning GC Award Points.

@ Shangri-La International Hotel Management Ltd.