Terms & Conditions

Agreement to Terms of Use

Prices quoted are in Singapore Dollars (SGD) and are inclusive of prevailing government taxes.
Kindly inform us of any allergies or special dietary requirements when placing your order.
Please review your orders for accuracy before checkout. No changes can be made once orders have been placed.
To order online, registered customers must first log in by keying in their email address and password.
Mode of payment is strictly by credit or debit cards only.
Not valid with membership, credit card and promotional programs, benefits and discounts.
Golden Circle point accrual is valid. Please provide membership number.
Product images shown are for illustration purposes only. Actual product may vary.
For more information, please call Dining Reservations at (65) 6831 4374 or email j65@hoteljen.com.
Privacy Policy

Festive Delivery

All festive takeaway set meals must be ordered at least 48 hours in advance.
All festive roast items and festive goodies must be ordered at least 48 hours in advance.
Delivery hours are from 11am to 10pm. (J65, On the Go)
Delivery hours are from 6pm to 10pm. (Ah Hoi’s Kitchen, operating only Friday, Saturday and Sunday)
Delivery fee is SGD15nett per location in Singapore. Complimentary delivery for orders above SGD150nett in a single transaction to one destination.

Takeaway

All takeaway set meals must be ordered at least 24 hours in advance.
All festive roast items and festive goodies must be ordered at least 48 hours in advance.
Self pick-up hours are from 11am to 10pm. (J65, On the Go)
Self pick-up hours are from 6pm to 10pm. (Ah Hoi’sKitchen, operating only Friday, Saturday and Sunday)
All orders can be collected from the Hotel Jen Tanglin lobby driveway.

Refund/Cancellation Policy

Payment will not be refunded or exchanged for cash. Any un-used value will be forfeited.
Should there be any ordered items(s) which are not available, the hotel shall contact the customer to offer alternatives. Customer can choose to either:
1. Accept alternative item suggested by hotel, or
2. Cancelling the order and receive full refund