Terms & Conditions

Agreement to Terms of Use

  • Prices quoted are nett and in Singapore Dollars (SGD).
  • Kindly inform us of any allergies or special dietary requirements when placing your order.
  • Please review your orders for accuracy before checkout. No changes can be made once orders have been placed.
  • To order online, registered customers must first log in by keying in their email address and password.
  • Mode of payment is strictly by credit or debit cards only.
  • Not valid concurrently with any promotions, discounts or member privileges, unless otherwise stated for particular campaigns.
  • Golden Circle points accrual is not valid.
  • Pictures shown are for illustration purpose only. Actual product may vary.
  • For more information, please call (65) 6708 8899 or email taste@hoteljen.com.
  • Privacy Policy


  • All delivery orders must be placed at least 24 hours in advance.
  • First delivery is at 10am, last delivery is at 8.30pm.
  • For each order below SGD150 nett, a delivery charge of SGD15 nett per location address within Singapore.
  • For each order of SGD150 nett and above in a single transaction and receipt, the delivery charge will be complimentary for one location address within Singapore.
  • For delivery addresses within 1km of JEN Singapore Orchardgateway, the delivery charge will be made complimentary.
  • For any special delivery request, please call (65) 6708 8899 or email taste@hoteljen.com.

Self Pick Up

  • All takeaway set meals must be ordered at least 24 hours in advance.
  • Self pick-up hours are from 10am to 8.30pm
  • All orders must be collected within 30 minutes from the selected pick-up time
  • All orders can be collected from the Hotel Jen Orchardgateway driveway.

Refund/Cancellation Policy

  • Payment will not be refunded or exchanged for cash. Any un-used value will be forfeited.
  • Should there be any ordered items(s) which are not available, the hotel shall contact the customer to offer alternatives. Customer can choose to either:
    1. Accept alternative item suggested by hotel, or
    2. Cancelling the order and receive full refund

Golden Circle Award Points

  • Golden Circle Award Points accrual is valid for items purchased except stated otherwise. Please provide GC membership number upon check out. Not a member?
    Join now
  • Name presented on credit card payment must match with Golden Circle membership details in order to earn GC Award Points.
  • Selected Vouchers purchase are eligible for earning Golden Circle Award Points. Kindly contact us to check the eligibility for earning GC Award Points upon voucher redemption.
  • The delivery fee is not eligible for earning Golden Circle Award Points.
  • Tax charges such as government tax is not eligible for earning Golden Circle Award Points. 

@ Shangri-La International Hotel Management Ltd.