FAQ

    1. Choose your product(s)
      Click on ‘Order Now’ to browse and select the menu items you would like to order.
    2. Check out
      If you have a registered account, please login accordingly with your credentials. If not, you may choose to sign up for an account, or proceed to check out as a guest.
    3. Choose between delivery or self-collect options
      Choose between ‘Delivery’ or ‘Self-Collect’. Select the date and time, and complete the form for your delivery or self-collect arrangements. Click ‘Confirm’ and ‘Check Out’.
    4. Make your payment
      Enter your payment details to complete the transaction. Once the transaction is complete, you will be directed to a page with a message that reads “Thank you. Your purchase has been successful."
    5. Confirmation letter
      You will receive confirmation via email once transaction is completed.
    Q.
    I have tried to order using my debit and credit card and neither work. Why is this?
    A.
    Please contact your bank.
    Q.
    My card has been declined.
    A.
    Please contact your bank.
    Q.
    I didn't get a confirmation email for my order. Why is that?
    A.
    Please contact us at (65) 6708 8899 or email taste@hoteljen.com (Monday to Sunday, 9am to 9pm).
    Q.
    Part of my order is missing.
    A.
    Please contact us at (65) 6708 8899 or email taste@hoteljen.com (Monday to Sunday, 9am to 9pm).
    Q.
    How much is the delivery charge?
    A.
    Delivery charge is SGD15nett per location address within Singapore. For each order that is SGD100 nett and above, the delivery charge will be complimentary for one location address in Singapore. If you are within 1km of JEN Singapore Orchardgateway, the delivery charge will be complimentary as well.
    Q.
    Where is the self-pickup location?
    A.
    All orders can be collected from Hotel Driveway.
    Q.
    I'm having trouble viewing the website.
    A.
    If you are experiencing difficulty viewing the site on your web browser, you should update to the most recent version of Chrome for the best viewing experience.
    Q.
    What are the hygiene standards practiced by the restaurant/hotel?
    A.
    • The Hotel adheres to the Shangri-La Food Safety Management System (SFS) and food safety regulations by Singapore Food Agency (SFA) to ensure the highest level of standards in food sanitation.
    • The Hotel is audited yearly to ensure conformance to the SFS requirements, and compliance with SFA food safety regulations.
    • The Hotel has a dedicated team to ensure food safety requirements are implemented and kept up-to-date.
    • All steps in the food operation process are addressed from the supply chain and selection of ingredients, through to the serving of the food to our guests.
    • All food handlers are required to complete SFS trainings with annual tests. It is also compulsory for them to perform annual medical health screenings.

@ Shangri-La International Hotel Management Ltd.